The City of Pensacola took the Infinity Link online payment portal offline at the close of business April 30 and is asking Pensacola Energy and Sanitation Services customers to wait until 8 a.m. Monday, May 4, to pay bills online. A replacement system, powered by MyMeter and InvoiceCloud, will go live at that time.
The city says no late fees will be assessed on payments due during the outage. Even if customers manage to access the new system over the weekend, payments will not process until Monday morning.
What's new
The replacement adds Apple Pay and Venmo to the city's accepted payment methods, alongside the existing options. Customers will be able to check balances, review past bills and monitor usage from the new portal. Account holders can set up automatic payments, update their information and manage gas and sanitation accounts in one place.
Darryl Singleton, the city's Pensacola Energy and Sanitation Services Director, framed the change as a catch-up to consumer expectations. "The new payment system brings things up to date for customers who want to use platforms like Apple Pay and Venmo to pay their bills," Singleton said in the city's announcement. "It will make it easier for customers to get to their accounts and access what they need, at times that are convenient to them."
Other ways to pay
The outage applies only to online payment. The City Customer Service Center remains open during regular hours at 308 S. Reus St. for in-person payments. Customers can also mail payments to City Hall, P.O. Box 12910, Pensacola, FL 32521-0044.
Customers with questions about the new system are directed to the Pensacola Energy website for FAQs and additional details.
The change applies to natural gas service through Pensacola Energy and to city sanitation accounts. Pensacola water service is provided by Emerald Coast Utilities Authority and is billed separately, so this transition does not affect ECUA bills.